EZTOYS POLICIES- To provide the best services possible, there are some guide lines of our main policies  Please review them carefully. Your use of this site means you have read these facts and accept them.

OUT OF STOCK ORDERS-In case an item is ordered and it is temporarily out of stock we will send an email notifying the customer. Then they have the choice of canceling that order or wait for the first available item. If the customer fails to reply the email, we consider the order standing and the item will be shipped as soon as it is available.

PREORDERS-Items which were available for preorder will be distributed to the customers who preordered them by first come first served bases. Customers are only charged when items are shipped to them. Although we do our best to provide the customers with items they have preordered we can guarantee shipment only after  manufacturers releases them in U.S.

PACKAGING- To protect the fragile items from shipping damages  we check & wrap every item carefully with "Air Bubble Cushioning" & fill the box with  lightweight Foam cushioning!      

SHIPPING- Right now eztoyz has a great shipping policy that can save you a lot of money in shipping costs. For U.S. Priority Packages with "delivery confirmation" you are charged just $6.00 for the first item in stock & only 1.00 for any additional item(s).  Pre-order shipping cost is same as the in stock items but you will be charged shipping as they arrive just $5.00 for the first item & $1.00 for any additional item(s) at the time of shipment.,  You can also ask for shipment with Fedex Ground, In that case customer will be charged the actual costs. Exception applies to some item that are unusually large or heavy like Armour 1:48 Scales in such case & also our International customers will be charged only the actual shipping cost.  

International Shipping cost: Via Air Mail,  Starts at $10 - Postal Air Mail delivery: 1 to 3 week typical delivery time - Buyer Assumes Risk of Lost Box (which is very rare). Via Express Mail, Starts at $30 - Postal Express delivery: 3 to 10 days typical delivery time(sometimes longer) - Guaranteed to arrive.
Customer will be charged only the actual shipping charges, for checking the rates & shipping options like the Express Mail please check the US Postal Service Web-site @ www.usps.com  

INSURANCE- Your shipment could be insured with your prior request. $1.50 for each $50.00 order will be added to your cost. 

RETURNS-Returns easily accepted if the item(s) are shipped back in their original packaging in the original condition. (Returns should be shipped to the address indicated in our return confirmation email).
Shipping charges to return a product to eztoys are the responsibility of the customer. If eztoys inadvertently ships the customer the wrong product, a call tag will be issued.
A full refund is due for products that are either: Defective, Damaged, or the Wrong Product Shipped. All other types of returns will be charged a 15% restocking fee.
Shipping charges are non-refundable.
 

SECURITY-To insure your safety and security, all orders and credit cards will go through our secure servers. You can be sure that we do our best to provide you the safest service possible.

PRICES-  All prices shown on our site are subject to change due to any reason, without prior notice, in that case we will inform you by email & ask for your final approval.

QUESTIONS- Please feel free to contact us any time for any questions or comments by email at info@eztoys.com or call  us at 1619- 232-3004 between 10.00am to 7.00 pm Pacific hours.