Frequently Asked Questions

You can find the answers to most common question below. If you do not find an answer to your question below, do not hesitate to Contact Us for a quick response.

Shopping FAQs

./Images/Q.gif (1129 bytes) Which credit cards do you accept?
./Images/A.gif (1166 bytes) Visa, Mastercard and Discover/Novus/Dinners Club & American Express  cards are accepted, as well as debit cards which bear the Visa or Mastercard logo

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./Images/Q.gif (1129 bytes) Can I cancel my order?
./Images/A.gif (1166 bytes) Yes, you can, as long as the item has not been shipped.  If you do receive an order that was canceled, accept delivery of the item and call or email the Customer Service Center for return instructions

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./Images/Q.gif (1129 bytes) I Pre-Ordered my model but I haven't received it yet! How long does it take?
./Images/A.gif (1166 bytes) Pre-orders are for the future release items, so you should just wait until the manufacturer release the model(s) that you Pre-Ordered, you could always check the status of preorder items by looking at our website, it usually shows you if  the manufacturer released the model for you,  you will not be charged until we ship the item to you & we guarantee we will ship your order as soon as it  releases in USA.

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./Images/Q.gif (1129 bytes) Can I return an item that is damaged, defective, or I just don't want?
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If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. please return your merchandise in the original box and packing materials. Please also check our policies section.

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./Images/Q.gif (1129 bytes) What happens if the item I ordered is not available?
./Images/A.gif (1166 bytes) We ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer a BACKORDER and new estimated delivery & free shipping!. You can wait for the new delivery date, or cancel  at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order  at any time. Please note you will be charged only after shipping is done!

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Shipping FAQs

./Images/Q.gif (1129 bytes) How long will it take to receive my order?
./Images/A.gif (1166 bytes) The standard shipping time for orders shipped via USPS Priority  is 3-4 days in US & on International orders it varies please find more information about international orders & rates by visiting the United Postal Service website: www.usps.com  

For Pre-Orders look at our website  it usually shows you if  the manufacturer released the model for you. or you can  contact us.

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./Images/Q.gif (1129 bytes) Can I have an order shipped to my P.O. Box?
./Images/A.gif (1166 bytes) Yes, unless you asked to ship by UPS!

 

./Images/Q.gif (1129 bytes) Can I ship my order to a different address?
./Images/A.gif (1166 bytes) Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.